Refund policy

Thank you for shopping with us. We want you to have a positive experience with your purchase.

Returns

We accept returns only for products that are damaged, defective, incorrect, or received in an unacceptable condition.

To request a return, please contact us within 7 days of receiving your order and provide:

• Your order number
• Your name and contact number
• Photos or a video showing the issue with the product
• A brief description of the problem

Products must be unused, unopened, and in their original packaging unless the product was received damaged or defective.

Non-Returnable Items

For hygiene and safety reasons, opened or used health, wellness, food, or consumable products generally cannot be returned.

Refunds

Once your return request is approved and the product is received and inspected, we will inform you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or another mutually agreed method.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. We will review the issue and, where appropriate, arrange a replacement or refund.

Cancellation

Order cancellation requests should be made as soon as possible after placing an order. Once an order has been dispatched, cancellation may no longer be possible.

Contact

For return and refund requests, please contact us at:

Phone/WhatsApp: 03145563246
Location: DHA Phase 2, Islamabad, Pakistan